The checklist
- ☐ Size label matches the size ordered
- ☐ Colour matches the option (allow for warehouse lighting)
- ☐ Logos, prints, stitching resemble the listing photos
- ☐ No damage: stains, tears, broken zips
- ☐ Contents complete: accessories, quantity
When a box stays empty
| Failed check | Action |
|---|---|
| Wrong size or colour | Hold the item, message support with the photo |
| Damage | Hold the item, ask about exchange or return |
| Missing parts | Ask support to check with the seller |
| Detail not visible | Ask whether extra photos are available and their cost |
Exchanges and returns depend on the seller and Superbuy's policies and may involve costs.
Limits of this checklist
Photos verify what arrived, not authenticity or materials. Neither Superbuy nor this site guarantees those.
Before moving on
- ☐ Every item in the planned parcel is approved
- ☐ Held items are excluded
Then use the Europe shipping checklist.
Keep a record
For each item, note the date you checked it and whether it passed. If a held item needs follow-up with Superbuy support, that short record and the photo reference make the conversation quicker and keep it focused on the specific item rather than the whole order.